We see it over and over again.  Managers using a single KPI to assess performance and decide how to improve it.  So why is this wrong and what should be done instead? KPIs (Key Performance Indicators) are an essential tool to help managers make decisions to improve performance.  But unfortunately some managers are using KPIs incorrectly, so let’s explore how KPIs work and how to use them. A KPI should never, ever be used on its own, as it tells us very little Avoid this number one mistake! When using KPIs, always use a balanced range of measures that you believe relate to the end result you want.  Then you will have [...]